Harlequin RIP Software Support
Tips & Tricks for the Harlequin RIP
1. To delete the page buffers you will need to quit the RIP then open the Hard Drive\RTI\SW\PageBuffers folder.
2. Delete all of the items (including all files and folders) that are inside the PageBuffer folder.
3. Do not delete the Page Buffers folder but delete everything inside the PageBuffer folder. Be careful that you only delete the items in your PageBuffer folder. If you delete other files you may cause the RIP to become un-operational.
4. After deleting the Page Buffer files you should be able to start the RIP software.
Job Names within the RIP. Not all postscript applications send the job name using Adobe's Document Structure therefore the job name reported in the RIP’s active and held queues may not represent the job’s title. Because the RIP is not being supplied the information that it needs to report the correct name you may see job numbers or untitled documents in the RIP queues. RTI has written a couple Page Features that locate alternate job name information within the file and use it when placing jobs in the RIP queues. RTI recommends using these page features only if the job names are not showing up correctly within the RIP. If you are not having a problem with job names on the RIP we suggest that you do not use these page features. Also it is important to note that a common reason for the job mame from a Macintosh not appearing correctly at the RIP is that the Macintosh computer has no name assigned to it. To install the page features download the following file: PageFeatures.zip. Once the file has been downloaded, unzip the folder. Copy the contents (files with the PageFeatures folder) to the Hard Drive\RTI\SW\PageFeatures folder. Place the files into the Page Features folder. Next, you will need to edit your Page Setup by going to the RTI RIP-Kit or File menu and scrolling down to Page Setup Manager. Edit your page setup and then check 'Enable Feature' and select one of the newly installed page features. Click OK to exit all of the windows. Resend your job and see if the name appears in the queue. If it does not, you can test changing the page feature to the other page feature and repeating the process. Remember, you will have resend the job in order to test the naming because the original file would have used the old page feature.
Scriptworks Channel Not Running. If you are getting this message at the RIP computer, it probably means that a job was sent to one of the shared Windows printers at the RIP while the RIP and input channels were not running. To resolve this issue, open the RIP and click on the green traffic light or go to RTI RIP-Kit - Start Inputs from within the RIP menu. If the jobs start processing through the RIP then you have resolved the issue. If jobs are still not going through to the RIP, then you will need to go to the Input Controller and verify that all of your input channels are enabled. If the input channels are enabled you will need to go into the Start - Control Panel (or Printers and Faxes) section of Windows and double-click on the printer with the issue. If you have jobs in the print queue that have errors, clear them out. Once this is done you should be able to print to the RIP.
Support Contact Information:
EXILE Technologies Technical Support
Tel: 713-343-5663 • Toll Free: 888-475-2258
EXILE Technologies • 800-747-7651 • email@example.com